Brand Shu women how to manage VIP VIP develop relatively speaking, is not too difficult, they just need a little more shopping guide sales enthusiasm, a little more professionalism, customer turnover more than a piece of clothing, but the management of VIP can not be taken lightly, because you want to ensure that every A VIP customer is active, can produce benefits. This requires more and more detailed work, namely the establishment of VIP VIP registration form, their name, age, occupation, birthdays, personal preferences recorded in the case, easy to analyze the purchasing power and purchasing behavior of customers. Now take a look at " set Korean No. " Ladies and gentlemen how to serve the VIP bar.
Three steps to "settle" VIP The first step: "set South Korea" less ladies will be classified according to the new customer filing, divided into potential and strict type, and each customer information to be attached to the customer into the store consumption The description of the plot, specifically to what kind of clothes to pick, put forward what the requirements, such as character.
The second step: long-term maintenance, strike while the iron and steel "trilogy" for: 3 days to thank, "set South Korea" less ladies wear clothes on the third day after customer calls to thank customers, thanked him for choosing " Korean brands "and shops, so that customers can recall their stores and brands; 7 days follow-up, then customers may have put on the shop clothes, and to the time it should be cleaned, and contact customers at this time, To provide customers with some sunburn knowledge and skills is appropriate, and can ask the customer satisfaction with the clothes and friends around the clothes evaluation. In this way, first of all, customers will feel shopping guide is very intimate, with the shopping guide has a deeper link, and through the evaluation of clothes customers can understand the potential purchasing power of customers, customers can also develop potential customers such as friends around to enhance the joint rate ; 15 days solicitation, then customers and our shopping guide has become a friend, happened to shop on a new product, but also the customer's friends also want to shop to see the idea, this time can invite customers and friends into the shop again Buy, not only to enhance the rate of return and the associated rate, but also once again with customers to build a deeper relationship.
The third step: do more combing. In fact, leaving a phone, registering customer information is a lot of shops will do, but some shops left the phone, and no further action, once we have a store manager in customer information registration three months later When they contacted these customers by telephone, they found that only 20% of the customers' phone calls were viable, that is, they lost 80% of their customers in these three months, which is because they did not sort out customer information. Every holidays to give customers a call contact, send text messages, then do not recommend using SMS platform, 106 at the beginning of the message few people are willing to see, with a private phone on the customer's birthday or holiday, send a text message or a telephone greeting What, when the new products on the shop to send a photo to the customer, usually made some tips with tips, etc., not only to maintain the VIP, but also allow customers to remember us, "set Korea number", I believe next time she will come here .
Guangzhou Nicole Clothing Co., Ltd (set Korean No.) Address: Baiyun District, Guangzhou City, Qi Fu Road 2 on the 3rd
Contact: Mr. Zhao Tel:
Mobile:
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LONGZHOU TEXTILE IMPORT & EXPORT CO.,LTD , https://www.longzhoutex.com